Fraud Analyst – Operations Support

  • Full Time
  • Lusaka

MTN Zambia

Job description
Mission/ Core purpose of the Job

• Provides input to Group RAFM Shared Services Hub (SSH) strategy aligned with the overall MTN Fraud strategy;
• Provides input to new fraud control design required for operational implementation taking into account time and quality needs are understood;
• Provides input to planning the SSH execution of the operational framework, ensuring budget, time and capacity considerations are balanced with stakeholder and customer needs;
• Supports the Shared Service infrastructure to ensure existing and future operations needs are met;
• Undertakes the local Fraud control performance, ensuring: timely receipt of data, validation of the accuracy and completeness of data from all source system;
• Controls execution per the agreed schedule;
• Analysis of control results to identify exceptions;
• Conducts root cause analysis to identify issues and incidents;
• Manages suppliers, customers and stakeholders in the performance of operational controls to ensure service levels are achieved and managed;
• Supports incident management processes for responsible operations, including escalation management, issues review and approval of SSH raised incident reports, analysis, confirming the nature and impact of the incident;
• Logs the local control issues in the prescribed manner, format and system;
• Quantifies of the leakage risk relating to the incidents identified;
• Manages the incident resolution workflow, ensuring local operations have taken responsibility for resolution and ensures service levels have been met;
• Escalates and communicates the impact issues to Group and local management and executives;
• Provides ongoing support of internal improvement roadmap to ensure a cycle of review and improvement exists within the team;
• Supports control gap closure, control quality and risk reduction improvement delivery;
• Reports improvement results and residual risk levels;
• Assists Fraud Management with investigations where required;
• Supports the education of internal customers on the role of Revenue Assurance (RA) – through the RA Governance forums.


• Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
• Bachelor of Science in Accounting;
CISA/CISM/CRISC qualification advantageous;
• At least 1 year experience in a complex, technology-oriented industry, data analytics, working knowledge with internal control and governance systems and environments is essential;
• A good appreciation of telecommunications technology.

Women are strongly encouraged to apply

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