IT Systems Manager

  • Full Time
  • Lusaka

John Snow Health JSH


IT Systems Manager – USAID ZAM-Health Activity

LOCATION: Lusaka, Zambia

DEPARTMENT/UNIT: Administration/IT systems


REPORTS TO: Director of Operations

POSTING DATE: 12/28/2022

DEADLINE DATE: 01/6/2023


The USAID Zambia Accessible Markets for Health (ZAM-Health) Activity is a
five-year project to expand the availability and accessibility of high-quality health products and services in the private sector, improve health knowledge,
and increase the adoption of healthy and health-seeking behaviors. The program
will employ private sector approaches such as marketing, social franchising,
and partnerships with for-profit entities to achieve these outcomes. USAID
ZAM-Health is implemented by John Snow Health Zambia (JSH) in partnership with
JSI Research & Training Institute, Inc. (JSI), Media 365, PharmAccess and Mopani Mine.


JSH seeks a dynamic and highly experienced candidate for the position of IT Systems Manager to be based in Lusaka, Zambia. S/he will work closely with the Finance and Operations team to oversee and deploy all ZAM-Health Office IT systems and support with programmatic IT as needed. The IT Systems Manager will report to the Director of Operations.

Roles and Responsibilities

* Design, manage and implement all ZAM-Health Office IT systems
* Support implementation and adoption of management information systems
including effective tracking of all IT assets. Maintain up-to-date inventory of
all IT equipment and software.
* Maintain & monitor security of all data and electronic files. Review and
conduct regular testing of the business continuity plans for all project
systems including office operations, ensuring adherence to most current IT
security standards and policies.
* Maintain the electronic help desk system.
* Maintain and implement a schedule for preventative maintenance of all IT
* Coordinate with vendors and ensure effective performance including support
of warranty claims.
* Maintain, track and ensure implementation of service level agreements with vendors.
* Provide timely updates on team performance, task schedules to the Director of Operations and the Senior Management team, as applicable.
* Maintain and monitor office IT infrastructure and internet connectivity.
Resolve telecommunications problems with the telephone network for the office.
* Maintain materials and up-to-date documentation for all IT activities.
* Implement and adhere to JSH’s personnel, financial, operations and fraud
management policies.
* Occasional travel to regional offices to support IT systems set-up in new
offices and provide ongoing support as needed.
* Perform other duties as assigned by the Director of Operations or other
senior staff.


* Bachelor’s degree Information Technology, Computer Science, CISCO,
Operations, or equivalent.
* At least 7 years’ experience in IT Systems Administration, Networking and
user support.
* International NGO experience is a MUST
* Candidate should demonstrate supervisory skills and ability to guide and
mentor IT personnel.
* Candidate should be proactive and able to equitably allocate tasks to team
members; monitor and appraise activities on a regular basis. S/he should also
be able to use project management systems and provide timely updates on
progress of tasks to the supervisor, project staff and management.
* Relevant experience with USAID-funded programs and knowledge of USAID
rules, and regulations strongly desired.
* Strong client-oriented service inclination and exemplary interpersonal
* Excellent verbal and written communication and presentation skills in
* Strong initiative and self-motivation required, with a commitment to
* Experience in with setup and administration of mail servers, data servers including disaster recovery and performance tuning.
* Experience in setting-up network infrastructure including configuration of
routers, wireless access-points, deployment and configuration of centralized antivirus systems.
* Experience in PC and Network device diagnosis and repair.
* Ability to liaise with relevant stakeholders in scheduling and workflow
* Experience with IT procurement is strongly desired. Ability and assertiveness in negotiating fair terms with contractors, service providers and vendors is important. This will include ensuring quality and timely delivery of outsourced services.
* Willingness and ability to travel in-country as needed.

Applicants are required to submit a cover letter and CV with three references
and full addresses and contact information via the application form through the following link.

Please note that you do not need to apply if you don’t meet the minimum
requirements. Only candidates selected for an interview will be contacted. If
you have not heard from us within three weeks after the closing date, kindly
assume that your application was not successful.

Closing Date: January 6, 2023

To apply for this job please visit

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