Process Improvement Officer

  • Full Time
  • Lusaka

NAPSA

NATIONAL PENSION SCHEME AUTHORITY
EMPLOYMENT OPPORTUNITY

The National Pension Scheme Authority (NAPSA) wishes to fill the positions indicated below.
Interested applicants who meet the required competences are encouraged to apply.

The successful candidates will be expected to have demonstrable competencies relevant to the respective job.

7.0 Process Improvement Officer – NPS 05 (Permanent and Pensionable):
Head Office (01 Position)

7.1 Job Purpose
The Process Improvement Officer operates as a shared service
resource to support the Authority in identifying and implementing
process improvement opportunities to enable optimal services to be
delivered to our customers.

7.2 Key responsibilities
a) Leads process improvement initiatives across Authority to deliver
efficiencies and benefits to internal and external customers.
b) Presents findings and recommendations with confidence and
communicating these to key stakeholders.
c) Challenges stakeholders to maximize opportunities from process
improvement initiatives.
d) Promotes and develops a continuous improvement culture across the
Authority.
e) Champions the need and benefit by utilizing a structured approach to
business process improvement.
f) Identifies improvement opportunities and manages improvement
requests from the Authority.
g) Coaches and supports project team members in use of tools and
methodologies.
h) Documents and monitors business processes, business rules,
metrics and standard operating procedures as a result of
improvement initiatives.
i) Delivers process improvement training to staff.
j) Facilitates and provides specialist process improvement advice to
other units via targeted workshops to identify and resolve specific
issues that are critically impacting outcomes and require urgent
resolution.
k) Adheres to all Company Policies and Procedures and actively
promotes Continuous Improvement and its activities and services to
others.
l) Presents, facilitates and leads assigned process improvement events
using methods of culture-appropriate team building, team energizing, data gathering and analysis, problem solving, project management
and state of the art presentation and platform skills.
m) Reviews workflows, processes and procedures to improve the value
chain in the delivery of services across the Authority

7.3 Qualifications and Experience
• Grade 12 with five (5) “O” Levels with credit or better inclusive of
Mathematics and English Language.
• Bachelor’s Degree in Business Administration, or any relevant
business-related field.
• Not less than three (3) years of experience in process improvement,
leading projects with a record of successful implementation in an
organization of similar size.

TO APPLY
Your application letter should be accompanied by CV and copies of relevant
certificates and should also specify your contact address and telephone numbers(s).
Application letters should be addressed to:
Acting Director Human Resources and Administration
National Pension Scheme Authority
Levy Business Park
Church Road
P.O. Box 51275
LUSAKA

The closing date for receipt of applications is Thursday, 3rd November 2022.

PLEASE NOTE THAT:
ANY FORM OF LOBBYING WILL LEAD TO AUTOMATIC DISQUALIFICATION OF
THE CANDIDATE AND ONLY APPLICANTS WHO MEET THE SPECIFICATIONS
INDICATED ABOVE WILL BE ACKNOWLEDGED.

BE SMART, SECURE YOUR FUTURE

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