Gloria Inn Hotel Zambia Limited
Gloria Inn Hotel Zambia Limited, a distinguished establishment dedicated to providing exceptional hospitality experiences, is currently seeking a male Receptionist to join our team. Located in the bustling city of Ndola, Zambia, our hotel is committed to delivering unparalleled service and memorable stays for our guests.
Position: Receptionist
Minimum Experience: Proven experience as a front desk personnel
Specific Requirement: Proficiency in EZEE Front Desk software
Key Responsibilities:
- Greet and welcome guests upon arrival with a friendly and professional demeanor.
- Handle guest inquiries, requests, and complaints promptly and courteously.
- Check-in and check-out guests efficiently, ensuring accuracy of information.
- Manage reservations and room assignments using EZEE Front Desk software.
- Maintain cleanliness and orderliness of the reception area.
- Assist guests with luggage and provide directions or recommendations as needed.
- Ensure compliance with hotel policies and procedures.
Education and Experience Required:
- Grade 12 Certificate
- Proven experience as a front desk personnel.
- Proficiency in using EZEE Front Desk software.
- Certification or training in hospitality management, customer service, or related field
Additional Requirements:
- Strong communication and interpersonal skills.
- Excellent customer service abilities.
- Ability to multitask and work under pressure.
- Attention to detail and accuracy in handling guest information.
- Ability to work independently as well as part of a team.
How to Apply:
Interested male candidates who meet the above requirements are invited to submit their applications along with a detailed resume to HR@gloriainnhotel.co.zm. Please include “Receptionist Application – [Your Name]” in the subject line.
Join us at Gloria Inn Hotel Zambia Limited and be part of a team dedicated to delivering exceptional guest experiences. We value diversity and are committed to creating an inclusive workplace environment.
Application Deadline: 21 March 2024
Gloria Inn Hotel Zambia Limited is an equal opportunity employer. We appreciate all applications, but only candidates selected for an interview will be contacted.