Reservations Coordinator

Radisson Hotel Group

Reservations Coordinator

· Greets guests over the phone in a friendly, courteous manner

· Records reservation information accurately; identifies and records group and transient business codes

· Informs other departments of VIP arrivals

· Identifies commissionable reservations and secures required information

· Records and processes deposit information

· Identifies and records special billing instructions; approves credit after consultation with the Reservatios Manager

· Files all reservations in a systematic order for easy referral

· Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms

· Records requests for special accommodations and suites

· Advises and assists Revenue Manager to notify the Worldwide Reservations Centre of rates and availability status

· Assists with the preparation of the forecast and VIP list

· Achieves maximum occupancy and average rate by utilizing yield management

· Uses up-selling techniques

· Handles all special requests appropriately

· Pre-blocks all special requests or VIP accommodations accurately

· Keeps Reservations Manager informed of new group bookings

· Utilizes guest history files for personalized service at the hotel

· Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests

· Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner

· Acknowledges assigned reservation faxes and messages

· Ensures all Daily/Weekly & Month end Reports are signed off by RM and filed accordingly.

Salary Competitive salary
Schedule Full Time
Experience Minimum 2 years of experience
Location Mosi-oa-Tunya National Park, Livingstone, Zambia
Expiry date Fri, 12 Apr 2024
excellent communication skills
Hotel Management Certificate
Microsoft Office
By applying you confirm you have these skills.

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