Reservations Coordinator

Radisson Hotel Group

Reservations Coordinator

Description
· Greets guests over the phone in a friendly, courteous manner

· Records reservation information accurately; identifies and records group and transient business codes

· Informs other departments of VIP arrivals

· Identifies commissionable reservations and secures required information

· Records and processes deposit information

· Identifies and records special billing instructions; approves credit after consultation with the Reservatios Manager

· Files all reservations in a systematic order for easy referral

· Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms

· Records requests for special accommodations and suites

· Advises and assists Revenue Manager to notify the Worldwide Reservations Centre of rates and availability status

· Assists with the preparation of the forecast and VIP list

· Achieves maximum occupancy and average rate by utilizing yield management

· Uses up-selling techniques

· Handles all special requests appropriately

· Pre-blocks all special requests or VIP accommodations accurately

· Keeps Reservations Manager informed of new group bookings

· Utilizes guest history files for personalized service at the hotel

· Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests

· Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner

· Acknowledges assigned reservation faxes and messages

· Ensures all Daily/Weekly & Month end Reports are signed off by RM and filed accordingly.

Details
Salary Competitive salary
Schedule Full Time
Experience Minimum 2 years of experience
Location Mosi-oa-Tunya National Park, Livingstone, Zambia
Expiry date Fri, 12 Apr 2024
Skills
Opera
excellent communication skills
Hotel Management Certificate
Microsoft Office
By applying you confirm you have these skills.

To apply for this job please visit harri.com.

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