Radisson Hotel Group
Reservations Coordinator
Description
· Greets guests over the phone in a friendly, courteous manner
· Records reservation information accurately; identifies and records group and transient business codes
· Informs other departments of VIP arrivals
· Identifies commissionable reservations and secures required information
· Records and processes deposit information
· Identifies and records special billing instructions; approves credit after consultation with the Reservatios Manager
· Files all reservations in a systematic order for easy referral
· Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms
· Records requests for special accommodations and suites
· Advises and assists Revenue Manager to notify the Worldwide Reservations Centre of rates and availability status
· Assists with the preparation of the forecast and VIP list
· Achieves maximum occupancy and average rate by utilizing yield management
· Uses up-selling techniques
· Handles all special requests appropriately
· Pre-blocks all special requests or VIP accommodations accurately
· Keeps Reservations Manager informed of new group bookings
· Utilizes guest history files for personalized service at the hotel
· Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests
· Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner
· Acknowledges assigned reservation faxes and messages
· Ensures all Daily/Weekly & Month end Reports are signed off by RM and filed accordingly.
Details
Salary Competitive salary
Schedule Full Time
Experience Minimum 2 years of experience
Location Mosi-oa-Tunya National Park, Livingstone, Zambia
Expiry date Fri, 12 Apr 2024
Skills
Opera
excellent communication skills
Hotel Management Certificate
Microsoft Office
By applying you confirm you have these skills.