ABSA Bank Zambia
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Job Summary
This function reports into the Head of Products in Business Banking and Head of Sales within the country’s Markets function. This is a management role requiring the holder to be a mature member of the Markets function’s customer facing relationship management team whose responsibilities include operating with business flair to fully understand the Markets requirements of the Bank’s customer base. The incumbent should have full knowledge of Markets and Markets products and services, and proactively apply the same in the provision of value-adding Markets solutions to customer’s identified needs while also maintaining balanced interaction with the other two key areas of Markets in driving the overall business strategy. The role calls for interaction with colleagues from other functional areas of the Bank primarily Corporate Banking, Business Banking, Trade Finance and Retail areas in contributing to the Bank’s overall business strategy.
Job Description
Under the guidance of the Head of Sales, actively participating in the implementation of the Market Sales Strategy in line with the ABSA Africa Market Sales Strategy and country sales requirements
Working closely with the Head of Sales to implement the Risk Management Products (RMPs) roll out in country, which includes:
Looking for opportunities to present RMP’s to clients
Passing on the RMP opportunities/pipeline to the RMP Dealer
Working closely with the Head of Sales to implement Fx sales activities
Acting as the primary point of contact for both internal (Business Banking) and external Market Sales clients, ensuring regular face-to-face engagement with the Corporate team to promote teamwork
Manage one’s Direct Dealing Mandate (DDM) client portfolio, to include:
Daily contact with DDM clients
Regular face-to-face interaction with DDM clients
Regular contact with principle Relationship Manager
Managing one’s allocated client portfolio and support the team in the management of the other client portfolios where needed
Under the direction of the Head of Markets Sales, achieve a leading position in the chosen products, markets and segments by:
Spending at least 50% of one’s time meeting with existing and identified new clients
Giving superior customer service
Presenting the full Absa product set to clients whilst managing the product portfolio to suit client needs
Expanding the customer base to financial institutions and investors as is appropriate
Engaging with, and delivering on Commercial and SME initiatives to grow the client base and the product distribution
Undertaking customer visits and joint customer visits with Business Banking
Actively participating in client events with Absa Capital Economics Unit and Corporate, including training and seminars, and entertaining clients as permitted under the Bank and Group compliance policies
Managing one’s client portfolio to generate strong growth and sustainable returns over the business cycle with special focus on Customer Service and Financial Performance
Ensure that Counterparty credit limits are not exceeded
Assisting the Head of Markets Sales in achieving strategic and tactical objectives
Ensure that Markets E-Commerce/digital channels (e.g., BARX) are effectively distributed to clients
Reporting Key actions to include:
Providing weekly reporting on client growth, volume and profitability in one’s own portfolio
Providing detailed Management Information to the Head of Products and Head of Markets Sales on the composition, performance and profitability of the client portfolios on a monthly basis
Assisting the Head of Sales with any ad-hoc reporting requests
Risk Management
Key actions to include:
Maintaining a strong compliance culture
Adhering to all the policies and procedures of the bank
Ensuring that all deals are dealt within dealer limits (market risk limits, counterparty limits, dealer’s mandate)
Ensuring high quality of service to all clients (reputational risk)
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards
Personal Development Key actions to include:
Actively managing one’s own technical and soft skills development in conjunction with the Head of Products and Head of Markets Sales
Researching, identifying and proposing training solutions for own development to the Head of Products and Head of Markets Sales
Perform all other duties as reasonably assigned.
Education
Higher Diplomas: Business, Commerce and Management Studies (Required)
Deadline: 21-01-2023
To apply for this job please visit absa.wd3.myworkdayjobs.com.