Assistant Claims Manager

EMPLOYMENT OPPORTUNITY

NICO Insurance Zambia Limited, the Second largest general insurance company by revenue is committed to meeting its mission statement which is to be a strong insurer providing security and value to all stakeholders. In line with its mission statement, NICO
Insurance Zambia Limited is seeking to recruit a highly motivated, result oriented, well qualified and experienced professional to fill the following vacancy.

Assistant Claims Manager

The Assistant Claims Manager will be reporting to the Claims Manager. The job of the Assistant Claims Manager shall among other responsibilities, be to assist the Claims Manager in the management and processing of claims.

Duties of the Assistant Claims Manager shall include the following:

 Manages, organizes and routes incoming/outgoing mail
 Enters new losses into claim system
 Oversee insurance claims based on coverage, appraisal and verifiable damage.
 Advise customers what processes are necessary for claims settlement
 Ensure complete and sound claim settlements,
 Validation of claims in accordance with company policies and procedures.
 Control losses by ensuring repairs and costs are appropriate
 Supervision of Registers maintained in the Department i.e., Salvage, Third Party
Recovery, Theft etc.
 Daily checking of all claims up to Assistant Manager’s Limit
 Settling and resolving of complicated cases
 Checking and authorizing of payments up to Assistant Manager’s Limit
 Checking and recommending of payments up Claims Managers Limit
 Processing and settling of liability cases
 Training of Subordinates
 Supervision and checking of various reports done in the Department
 General Supervision of Claims Department
 Register and handle incoming invoices
 Day-to day claims operations
 Provide quality claims service

Qualifications and Experience required:

1) Grade 12 School Certificate or GCE Equivalent.
2) A Degree in Insurance, an Advanced CII Diploma or equivalent.
3) A minimum post qualifying experience of not less than 5 years, from a reputable company and with a proven track record of hands-on claims processing and underwriting experience.

Skills required to undertake the role

i) Strong analytical and problem solving skills
ii) Given to detail
iii) Excellent verbal communication skills with customer-centric min
iv) Strong written skills.
v) Good decision maker, even when under pressure.
vi) Ability to hit deadlines.
vii) Good negotiator.
viii) Ability to use own initiative and still work in a team
ix) Knowledge of professional phone etiquette and the ability to provide excellent customer service to both internal employees and external customers.

Interested candidates meeting the above specifications should email their respective Curriculum Vitae and covering letters to:

The Human Resource & Administration Manager

NICO Insurance Zambia Limited
P.O. Box 32825
LUSAKA.

Email: recruit@nicoinsurance.co.zm

Closing date (Friday 9th December 2022; 16:30 hours).

Only shortlisted candidates shall be communicated to.