Receptionist

ICAP at COLUMBIA UNIVERSITY ZAMBIA

JOB DESCRIPTION
Position Title: Receptionist (06)
Reports to: Site Coordinator
Location: Lusaka, Chipata, Mazabuka, Mongu, Kitwe and Solwezi.

Position Summary: Support administrative tasks related to the survey, including coordination of appointment visits and management of participant flow at the survey site.

Roles and Responsibilities:
• Manage participant flow,
• Schedule, verify and coordinate survey appointment visits,
• Review participant checklists for completion,
• Fills in the waiting list,
• Verifies the coupon,
• Create participant’s file,
• Direct participants to the Coupon manager’s office,
• Answer phone calls,
• Maintain high levels of confidentiality throughout the survey,
• Carry out other administrative duties and responsibilities as assigned.

Qualifications:
• Full Grade 12 certificate
• Certificate in front office operations or a related field.

Experience and Skills Required
• Demonstrated experience in supporting research studies will be an added advantage, • Detail oriented and highly organized, able to multi-task,
• Ability to adapt and work with diverse groups of people,
• Proficient in Microsoft Office Suite applications,
• Excellent interpersonal, organizational, verbal and written communication skills,
• Member of a key population preferred,
• Fluency in English and one or more local languages (Silozi, Chitonga, Chinyanja, Kikaonde and Cibemba).