Settlements Reconciliation Officer

EMPLOYMENT OPPORTUNITY – Settlements Reconciliation Officer.

Job Purpose

The Settlements and Reconciliations Officer will report to the Head of Finance and Operations and will be responsible for the below key responsibilities.

Key Responsibilities

– Preparing and actioning settlements and reconciliations for the Digital Shared Services Limited (“DSSL”) product listing after verification and validation as per contractual obligations.
– Handling all enquiries and resolving transaction issues from team leads and customers.
– Providing timely end-of-day, weekly, monthly and all necessary reports.
– Resolving reconciliation discrepancies in a timely manner.
– Acknowledging and investigating all customer complaints and following up on resolutions.
– Preparing bank reconciliations.
– General ledger reconciliation.

Qualifications & Experience

– Degree in a business and or IT-related course.
– Minimum of 3 years of work experience in a similar position in a bank or mobile network operator (MNO).
– knowledge of the Pastel accounting package is an added advantage.

Essential Skill Sets and Competencies

The role requires an individual with a deep commitment to the opportunity in the long term. Other required knowledge, skills and competencies include:
– Excellent communication skills, both written and verbal
– Strong interpersonal skills to be able to deal with people at all levels
– Analytical skills to interpret data and trends
– Numerical skills to understand financial and budget management
– Strong customer-centric focus, guided by follow up & follow through and excellent telephone manner
– Fast learner and ready to take on new challenges
– Leadership skills and the ability to motivate and develop staff
– Ability to work well in teams
– Confidence and good business sense
– Ability to set, meet and exceed targets
– A focused and self-motivated approach to work
– A flexible attitude and the ability to manage change
– Be customer-service oriented;
– understand Finance with a focus on account reconciliations and proofing;
– pay attention to detail; and
– be a critical thinker.

All applications must have an application/cover letter and detailed curriculum vitae indicating the position being applied for in the subject line and should be sent by email to HR@digitalpaygo.com no later than Thursday 15th December, 2022.

Kindly note that you MUST attach copies of Grade 12 and Tertiary qualifications along with the application cover letter and curriculum vitae. Applications sent without these attachments WILL NOT be considered.

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO

Seniority Level

Middle Management

Employment Type & Location

Fixed-Term, Full-time
Lusaka, Zambia

Industry

· Customer Service
· Contact Centre
· Business Process Outsourcing

Job Functions

· Strategy Implementation
· Customer Support

Industry
Financial Services
Employment Type
Full-time