Industry Guide: Insurance Employment in Lusaka
An overview of the employment landscape, key hiring entities, and core professional pathways within the risk management, underwriting, and pensions sectors of Zambia’s capital.
1. Types of Jobs Available
- Insurance Underwriters: Analytical professionals responsible for evaluating risk, determining policy terms, and calculating appropriate premiums for individuals and commercial entities.
- Claims Administrators & Assessors: Customer-facing and field-based roles focused on validating claims, assessing property or motor damage, and negotiating fair payouts.
- Actuarial Analysts: Highly quantitative specialists who design insurance models, analyze financial risk probabilities, and ensure long-term fund sustainability.
- Insurance Agents & Tied Advisors: Sales-driven professionals who build client networks, pitch customized life or general covers, and manage individual policy portfolios.
- Loss Adjusters & Risk Surveyors: Specialized consultants who inspect physical properties, commercial facilities, or agricultural sites to determine precise risk profiles before policy sign-off.
2. Key Hiring Entities in Lusaka
| Hiring Entity | Focus Area | Key Offices / Location |
| ZSIC General & ZIC Life | State-owned market leaders in short-term general assets and long-term life/funeral covers | Premium House, Kwame Cl / Cairo Road, Lusaka |
| Madison General & Madison Life (MGen) | Comprehensive general insurance, group schemes, and life policies | Madison House, Plot 316, Independence Avenue, Lusaka |
| Sanlam Life Insurance Zambia | Elite corporate life products, group pensions, and individual savings programs | Sanlam House, Addis Ababa Drive, Lusaka |
| Hollard Insurance & Hollard Life | High-growth retail, travel, motor, and corporate risk products | Pangaea Office Park, Great East Road, Lusaka |
| Prudential Life Assurance | High-volume pension plans, educational policies, and life insurance portfolios | Thabo Mbeki Road, Lusaka |
| NICO Insurance Zambia | Premium corporate general coverage, marine risk, and agriculture covers | Plot 1131, York House, Corner of Cairo and Ben Bella Roads, Lusaka |
3. Essential Recruitment & Hiring Information
- The Recruitment Process: Recruitment within the insurance sector places a strong emphasis on analytical skills and compliance. Corporate and technical roles (such as Underwriting or Actuarial positions) usually require multi-stage structural interviews, numeric assessments, and standard background screening. Sales and agent roles are highly relationship-oriented, prioritizing individuals with a clean driving license, active local networks, and a track record of meeting quotas.
- Legal & Professional Mandate: Under the Insurance Act No. 38 of 2021, the pensions and insurance industry is strictly regulated by the Pensions and Insurance Authority (PIA). It is a statutory offense to engage in insurance business, operate as an intermediary, or offer risk advice without being registered and licensed by the Registrar of the PIA. Both corporate firms and individual brokers must renew their operational licenses annually.
- Qualifications and Entry: To join the industry in a technical capacity, a Diploma or Bachelor’s Degree in Insurance, Actuarial Science, Economics, or Business Administration is highly preferred. Pursuing professional qualifications from the Insurers Association of Zambia (IAZ) or globally recognized credentials—such as the Chartered Insurance Institute (CII) or the Insurance Institute of South Africa (IISA)—gives candidates a significant edge in landing roles with multinational firms.