Service Manager

SERVICE MANAGER

KEY QUALIFICATIONS AND COMPETENCES
Degree / Diploma in Mechanical / Technical Engineering.
Technical background with not less than 5 years of work experience at Supervisory level.
Passion for Customer Service.
Good Communications and Interpersonal skills.
Well vested in product knowledge.
Strong Reporting skills.
Strong Computer Literacy – reporting skills.

KEY RESPONSIBILITIES: –

Reporting to the National Service Manager, the successful candidate will among other many duties ensure effective and efficient management of the Service Department in line with the Company guidelines through: –
Satisfactory Management of staff Issues in the Service Department
Managing Customer issues to the highest expectations / standards
Managing the various Management reports on weekly and monthly basis
Monitoring Workshop environment and safety issues.
Monitoring / coordination of service, parts and vehicle Sales through regular inter-departmental meetings.
Monitoring customer satisfaction reports and develop service offers by targeting new customers and fleet companies.
Customer Retention.

If you meet the necessary competencies, qualifications and criteria please submit your application, qualifications together with a comprehensive CV of your career to the email address below not later than Friday 3rd June 2022.

The Group Human Resources Manager
Toyota Zambia Limited
Box 33438
Lusaka
Or email: hrteam@toyotazambia.co.zm

Please note that only applicants who meet the above requirements will be contacted for interview