Account Manager

As an Account manager you are the point of contact of our clients and here to manage the portfolio of SPENN Business accounts to achieve long-term success, develop positive relationships, handle customers’ needs and generate new sales. As an Account manager, you should work to satisfy customers’ needs and requests, analyze potential options for cooperation, respond to their queries promptly, and aspire to deliver a positive customer experience. You should have excellent communication and sales skills and be customer service oriented.

DUTIES AND RESPONSIBILITIES

• Act as the point of contact and handle customers’ individual needs
• Generate new business using existing and potential customer networks
• Possess strong knowledge of SPENN products and services to identify customer needs
• Manage a portfolio of accounts to achieve long-term success
• Provide onboarding and training to (new) clients
• Explain the policies of the company to our customers
• Establish, develop and maintain positive business and customer relationships
• Use database, CRM and other software to maintain an accurate record of all sales, scheduled customer appointments, and customer demands, needs and preferences.
• Resolve conflicts and provide solutions to customers in a timely manner
• Use product knowledge to showcase the solutions our company can offer to prospects
• Informing management of possible product improvements and changes to ensure that company products meet current market needs.
• Attend training to stay up to date with the specifications of new products and services
• Keep abreast and report on best practices market conditions, competitive activities, advertising, and promotional trends.
• Perform any other Sales & Marketing related activities depending on company needs.
• Continuously improve through feedback

GOALS

• Maintaining good relations with SPENN Business clients to keep an active and committed client portfolio.
• Increase new sales by cross-selling and upselling of SPENN Business clients
• Increase monthly recurring revenue of SPENN Business clients

QUALIFICATIONS AND SKILLS

• Previous customer service/sales experience in a call center environment preferred.
• Knowledge of MS Office
• Familiarity with BRM and CRM practices
• Excellent time management and multitasking skills.
• Excellent selling and communication skills
• Analytic and strategic thinking
• Relationship management skills and openness to feedback
• Fluent in English and Nyanja (speaking and writing)

SALARY AND BENEFITS

OTHERS

The Account manager works with the Sales representative within the team and the department’s KYC and Customer Service on a regular basis. Activities of the job are partly office-based and partly field based at our clients.