Administrator IT Service Desk

Job Details

Title: Administrator IT Service Desk

Closing Date: 2nd December, 2022

OVERALL PURPOSE
The Administrator IT Service Desk is responsible of tracking incidents and service requests, as well as addressing support requests, in order to ensure that service levels and targets are maintained and fulfilled, meeting customer satisfaction.

JOB SPECIFICATION

Minimum Qualifications:
Bachelor’s Degree in Information Technology, Computer Science or relevant field

Professional Registration:
Member of an ICT professional Body with valid Practicing Certificate

Minimum Experience :
3 years’ experience in Telecommunications Proven experience as a help desk technician or other customer support role in IT.

Key Skills:
Good understanding of computer systems, mobile devices and other tech products.

Interested candidates should submit their applications electronically via our website www.zamtel.co.zmApplications should be sent electronically consisting of a letter and CV as a single document(PDF or word)Applications should be saved and sent in the following format:Job title_Name_CVnotee.g. Senior_Network_Administrator_Bwalya_Mpundu_CVnote

Note: if you previously applied for this particular job and made a mistake in applying by sending an incorrect CV or Application and wish to change the file, simply re-upload the file and re-apply to update the previous document.