Assistant ICT Officer Operations

ASSISTANT ICT OFFICER OPERATIONS-GRADE ZRA07 (1 POSITION) (1 Position(s))
Job Description
Reporting directly to the Senior ICT Officer Operations Support, you will be responsible for supporting the Zambia Revenue Authority computer systems and applications at the designated Outer Station through the provision of timely, cost effective, and professional end-user support to ensure site systems availability and through innovation, consultation, and research provide end-user awareness on productivity applications for the purpose of achieving organisation goals.
Responsibility:
MAIN DUTIES/ACCOUNTABILITIES

Providing first line ICT technical support on ZRA business and productivity systems including Customs, and Direct Trade Input (DTI) systems;
Attending to, track, update, resolve, and close all incidences and/or requests assigned as outline in the incident/request service level agreement;
Carrying out system and end-user system troubleshooting and ensure that permanent fixes are implemented;
Ensuring that end-users are utilising the available systems and features on ICT end-user desktop application systems;
Providing assistance to users during the setup, configuration, and rollout of Outer Stations new systems;
Providing introductory On-line (eLearning) and/or classroom training/awareness on Authority various end-user desktop productivity software applications;
Undertaking installations, configurations, and updates of ICT end-user systems;
Performing routine preventative maintenance on ICT end-user desktop equipment and participate/assist in ICT infrastructure maintenance;
Ensuring the availability of site ICT infrastructure systems and are functioning properly;
Participating in the installations and configuration of site ICT infrastructure;
Facilitating the availability of much needed ICT end-user services, spares, and essential productivity tools;
Accurately documenting/recording in the Service Manager instances of hardware and/or system failures, changes, repairs, installations, and/or configurations according to ZRA incident management standards and procedures;
Maintaining up-to-date record and inventory of site computer hardware equipment;
Ensuring adherence to ICT standards and procedures;
Creating, maintaining, enforcing and providing end-user systems documentation, procedures and manuals;
Ensuring that end-user equipment and accessories adhere to ICT standards; and
Supporting the development and implementation of new ICT computer projects/programmes and new hardware installations.

REQUIREMENTS

Grade 12 School Certificate or General Certificate of Education or equivalent;
Diploma or University degree in the field of computer science; and
Minimum of one (1) year post qualifying relevant work experience.

OTHER SKILLS AND ATTRIBUTES

High level of integrity;
Self-motivation;
High level of personal organisation;
Self-disciplined and principled;
Oral and written Communication skills;
Analytical Skills;
Problem solving skills;
Desktop computing skills;
Planning Skills;
Networking Skills;
Systems development skills; and
Team player.

Only candidates who meet the above role specifications and competencies should apply enclosing their detailed CVs, photocopies of their academic/professional qualifications. Daytime and reachable telephone and/or mobile numbers should be clearly stated.

Kindly send applications as one (1) pdf document using email; careers@zra.org.zm or send hard copies to the following address not later than Monday 10th October, 2022;

The Director – Human Resource
Zambia Revenue Authority
Human Resource Department
P. O. Box 35710
LUSAKA

Note that Zambia Revenue Authority does not solicit for fees at any stage of the recruitment process, any such attempts should be treated as potentially fraudulent and reported immediately
Experience :
1.0 Year(s)
Job Opening date : 27-Sep-2022
Job closing date : 10-Oct-2022