Team Lead – ATM & POS

  • Full Time
  • Lusaka

Atlas Mara

Designation: Team Lead – ATM & POS

Reporting Line: Country Manager -Digital Channels

Business Unit: Information Technology

Location: Lusaka

Job Purpose

To provide support for ATMs and POS so that uptime is enhanced above the industry average

Key Outputs & Responsibilities

1. Effective, timely Application Support

Manage the provision of first level technical support to resolve ATMs and POS system issues, either by resolving the issues or escalating to vendor(s) so as to enhance the uptime above the industry average.
Ensure optimal availability of self-service channels including ATMs, POS, and DIGITAL channels to facilitate the achievement of retail banking volumes, revenue, and profit targets.
Perform configurations, installations and testing of ATMs and POS to ensure high quality ATM and POS service availability to customers.
2. Operational

Maintain awareness of vendor agreements and advise relevant stakeholders in the Bank of breaches of ATM, POS issue resolution and vendor performance to ensure quality delivery of services to internal and external users.
Assist the Business/Operations in offering high availability and quality ATM and POS service to clients by ensuring departmental adherence to all business frameworks.
3. Stakeholder Engagement

Work closely with vendors on production and UAT issues to provide high-quality customer service.
Engage relevant stakeholders, to ensure quicker TAT on issue resolution.
4. Project Management

Support the PMO in executing business change requests and ensuring change requests are logged on time to ensure changes are executed in good time to business satisfaction.
Perform SITs and UATs to ensure quality and timely delivery of projects.
Lead/ participate in formal and ad hoc ATM, POS projects.

Education Requirements

Grade 12 School Certificate with 5 credits, English, and Mathematics inclusive.
Relevant IT/ And or Business Degree
Experience & Qualifications

Minimum 3+ years’ ATMs, POS, NFS Mobile & IT experience
Knowledge of various ATM, POS & Card switching systems is an added
 Interested Applicants who meet the job requirements should email their CV’s, Academic Qualifications to e-mail address Please note that only shortlisted candidates will be contacted. Clearly state the position you are applying for as the subject. Closing date: Friday, 31st March, 2023

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