Luapula Water Supply and Sanitation Company Limited (LpWSC)
LUAPULA WATER SUPPLY AND SANITATION COMPANY LIMITED
ABOUT THE COMPANY
Luapula Water Supply and Sanitation Company Limited (LpWSC) is a Commercial Water Utility Company which was incorporated under the Companies Act (Cap 388 of the Laws of Zambia) as a limited liability company (by shares) in December 2008. LpWSC was specifically established to provide water supply and sanitation services to all the people in all the Areas of Luapula Province (Urban and Rural areas). Operations of the Company begun in 2009 and the Company is currently operating in Six (6) out of the Twelve (12) districts of the province, namely: Mansa, Samfya, Kawambwa, Mwense, Nchelenge and Chienge districts.
LpWSC now seeks to recruit high profile, self-motivated, innovative, honest, committed, adequately and appropriately experienced, dynamic, and skilled individuals to fill the following vacant positions.
2. BILLING ADMINISTRATOR (G4) – 1 POSITION
Job Purpose
Reporting to the Manager Commercial Services, the Billing Administrator will be responsible for planning and coordinating the billing system administration.
Main Duties and Responsibilities (Principal Accountabilities)
• Prepare and distribute bills to customers in a timely and accurate manner.
• Maintain bill cycles to ensure seamless billing operations.
• Manage and update customer database to ensure accuracy and completeness
• Perform data validation and cleansing to maintain data integrity.
• Respond to and resolve customer complaints related to billing issues.
• Provide excellent customer service and support to internal and external stakeholders.
• Administer and maintain the billing system to ensure optimal performance.
• Troubleshoot system issues and escalate to IT support when necessary. Train users of the billing system to ensure effective usage.
• Manage and supervise subordinates to ensure high-performance standards.
• Conduct performance evaluations and provide feedback for improvement.
• Prepare and submit reports on billing operations, customer database, and system performance.
• Analyze data and provide insights to support business decision-making.
Qualifications:
• Grade (12) Certificate with five O levels including English and Mathematics
• Bachelor’s Degree in Computer Science or Information Technology or a Business related Discipline.
• 3 years experience in a similar role
• Member of a relevant Professional Body
• Qualifications must be verified by the Zambia Qualification Authority
• Preferred Age Limit: Not older than 45 Years Next Birthday
Other Competencies / Skills / Attribute
• Proficiency in ICT – Microsoft Office Package and Digital Storage Platforms.
• Experience in data clean-ups.
• Understanding coordinates, customer accounts, meter numbers, and GIS
• Assessing error rates, missing values, and anomalies.
• High analytical skills / Business acumen and exemplary work ethics.
• Honest and reliable with high moral strength