Clinic Manager

OVERVIEW

Tusekelemo Community Medical Centre is a not-for-profit health institution providing quality medical care to communities within the region and surrounding areas. MBHS has signed an Agreement to take over the provision of the medical services and we are inviting interested members of staff who meet the requirements  to apply for the role of Clinic Manager to be based in Mkushi, Central Province.

PURPOSE OF ROLE

The Clinic Manager is responsible for the day-to-day administrative and operational management of the facility. The role ensures the smooth running of the Centre and provides leadership across all non-clinical functions. The Clinic Manager also assumes overall responsibility for administrative matters and coordinates all departments to maintain service standards.

Key responsibilities include overseeing front office operations, finance, supply chain, and maintenance; coordinating clinic activities, and ensuring timely collection and consolidation of monthly statistics from all departments. The role manages staff availability and leave schedules, maintains operational records, and ensures adequate staffing levels at all times.

KEY RESPONSIBILITIES

• Ensure the clinic operates at a high standard of professional excellence.
• Align clinical staffing, health and safety, medical equipment, and patient services to meet compliance standards.
• Streamline systems and workflows across departments to improve efficiency and reduce delays.
• Promote a culture of professionalism, accountability, and clinical competence.
• Drive patient-centred service and monitor satisfaction and retention levels.
• Implement and enforce policies, SOPs, and quality assurance measures.
• Track performance against defined objectives.
• Create a structured and supportive work environment to strengthen staff engagement and productivity.
• Plan and manage staffing levels, including recruitment, allocation, and duty rosters.
• Maintain effective relationships with regulators, health authorities, partners, and internal leadership.
• Support revenue sustainability through service delivery planning and basic marketing initiatives.
• Implement approved community outreach and social responsibility programmes within budget.
• Ensure adherence to clinical governance frameworks and regulatory standards (e.g. HPCZ compliance)
• Lead quality improvement initiatives aligned to MBHS and VBHC principles (capability, comfort, calm)
• Manage budgets, cost control, and revenue optimisation
• Oversee billing processes, stock control, and resource utilisation
• Act as the key liaison between MBHS, Tusekelemo Trust, and the local community
• Build strong relationships with patients, community leaders, and referring partners

Qualifications, Experience & Skills required

• Bachelor’s degree (or similar) in health administration/management or a clinical qualification (i.e. RN, RM etc.).
• A minimum of 2-3 years’ experience in a management role and/or multi-unit management in a medium/large medical facility.
• Must have good administrative skills with a strong management sense.
• Able to demonstrate initiative and a proactive approach to problem solving.
• Ability to work independently, pay careful attention to detail and manage multiple tasks in a fast-paced environment.
• Able to delegate tasks efficiently.
• Computer literate in Microsoft ‘Word’ and Microsoft ‘Excel’