Luapula Water Supply and Sanitation Company Limited
Luapula Water Supply and Sanitation Company Limited is a commercial utility which was set up to provide water and sanitation services to all districts in Luapula Province. The Company was incorporated in December as a private company limited by shares, subscribed by the Local Authorities, under the Companies Act 2017 of the Laws of Zambia.
The Company’s mission is to effectively provide water and sanitation services to the urban and peri-urban areas of Luapula
Province in a manner that maximizes value for money for all stakeholders.
In pursuance of this mission, the Company is seeking the services of suitably qualified and experienced candidates to fill the following vacancies.
Title of Position: Customer Services Assistant (No. Required: 1 Contractual)
Department: Commercial Services
Reports To: District Manager
Purpose of The Job: To receive and resolve customer queries
Key Responsibilities
1. Receives complaints and logs them in the management information system to ensure complaint registration
2. Follow up and resolves complaints, which are within their jurisdiction and refer complex ones to the superior officer in order to ensure customer satisfaction.
3. Opens accounts for approved water and sewer connections and unregistered properties to ensure increased billing
4. Courteously handles customers by upholding customer etiquette.
5. Reconcile customer’s accounts and raise adjustments where necessary.
6. Closing resolved complaints
7. Analyzing NRW complaints (Accounts in credit, system generated complaints)
8. Amending customer records
9. Calling customers (feedback to complaints)
10. Provide reasonable assurance on matters that require immediate action
11. Read meters accurately and timely
12. Maintain and update customer and office meter reading cards
13. Distribute bills timely
14. Performs any other duties as delegated by superiors.
Qualification and Experience:
Grade 12 Certificate
Certificate in Business Studies or equivalent. One-year experience.
Skills Specification
Customer care
Good telephone etiquettes
Good work ethics
Possess a good level of Customer service orientation
Problem analysis and problem-solving
Good interpersonal skills
Luapula Water and Sewerage Company values the provision of equal employment opportunities.
Therefore, women, men and persons with disability are all encouraged to apply.
All applications together with photocopies of certificates, detailed curriculum vital should reach
the undersigned not later than 7th October 2022.
The Statutory Manager
Luapula Water Supply and Sanitation Company Limited
P.O Box 710594
Mansa, Luapula Province
Applications can also be posted electronically to luapulawater@yahoo.co.uk before 17.00
hours on the closing date.