Digital Channels Manager

The Davis & Shirtliff Group is the leading supplier of water and energy solutions in the region. The Group operates through a network of Kenyan branches and has regional presence in Uganda, Tanzania, Zambia, Rwanda, South Sudan, Zimbabwe, and the DRC. The company has a total complement of 1000 highly trained and professional staff spread across the region and seeks to fill the role of Digital Channels Manager in the digital Division.

The principal job tasks shall be: –

Oversee Digital Revenue Channels

Manage and improve a range of digital media channel
Embed digital approaches to sales across the various product segments
Streamline order generation and fulfilment process on various digital channels
Define and monitor KPI’s for prioritised digital channels.
Liaise with frontline business units to drive digital revenue
Coordinate Development and Marketing of Digital Solutions

Act as Customer ambassador across digital platforms and channels
Liaise with developer teams and stakeholders to develop required functionality
Lead the discovery process to identify and prioritise user needs
Discovery on additional digital channel products
Customer Engagement with Digital Products and Channels

Organize customers into logical digital communities
Obtain feedback and ideas from customers
Recommend new digital solutions based on analysis of data
Build customer awareness and adoption of digital solutions
Manage customer experience on digital platforms
Monitor and enhance the company’s ranking on relevant digital platforms
Work closely with marketing to drive social media and online engagement
The successful candidate will have the following attributes:

Holders of an Upper 2nd class honours degree in Computer Science, e-commerce, or closely related discipline from a recognized institution.
3+ years’ experience in a busy e-commerce organization or digital marketplace
End-to-end awareness of digital marketplace processes and operations
Ability to identify and communicate customer needs to developer team
Hands on experience with digital marketing and social media platforms
Excellent communication and problem-solving skills
For prescreening purposes, please fill the form below as well before proceeding with the application.

https://forms.office.com/r/uWbAQVEMUw

The successful candidate will join a dedicated and dynamic team of experts who derive satisfaction from “Improving Peoples Lives through Providing Water and Energy Solutions for Africa”. Interested persons should apply by Sunday 6th November 2022.