Director – Operations

ZAMMSA
EMPLOYMENT OPPORTUNITY
Zambia Medicines and Medical Supplies Agency (ZAMMSA) is a government Agency established
under the Zambia Medicines and Medical Supplies Agency Act No. 9 of 2019. ZAMMSA is
charged with three (3) major responsibilities, which are:
 To procure medicines and medical supplies
 To store medicines and medical supplies and
 To distribute medicines and medical supplies to all public health facilities in Zambia
In order to enhance our services, we are seeking to employ for the following position:
1. DIRECTOR OPERATIONS (x 01)
Grade: ZAMMSA 2

Main Job Purpose
To effectively and efficiently coordinate and oversee the operations of the Customer Service Centre,
Inventory Management, and Warehousing functions at ZAMMSA, including all regional Hubs.

Main Responsibilities:
The main duties and responsibilities for this post are but not limited to the following:
1. Strategic Planning
 Develops and implements the Directorate’s operational strategies in line with the
ZAMMSA strategic plan.
 Provides strategic advice to the Director General on ZAMMSA logistics matters to
ensure that the Agency meets the current and future expectations of the key
stakeholders.

2. Logistics Administration
 Oversees the warehousing, distribution and transportation of ZAMMSA Health
commodities, Medical supplies and equipment
 Directs and provides oversight in inbound and outbound logistics operations such as
receiving, transportation, customer service and warehouse activities;
 Ensures the design and implementation of interventions aimed at achieving a stock
accuracy in excess of 99.5% by volume and value are done
 Directs and controls all procedures in compliance with Standard Operating Procedures
 Ensures all SOP’s are reviewed on a regular basis and up to date at all times
 Ensures continuous improvement in all facets of management and operating processes
 Takes leadership in developing a comprehensive systemic warehouse management
process and ensures that all procedures are controlled within the Warehouse
Management System
 Ensures that all members of staff are following appropriate SOP’s and ensure adequate
interventions are in place to support this objective

 Plays the leading role in the design and development of operations performance
measurement including identification and monitoring of KPIs
 Designs and reviews models for use in evaluating logistics operations
 Ensures the existence, maintenance, and functioning of an adequate system of internal
controls in all functional areas of the directorate
 Participates in key meetings internally and externally
 Provides oversight in the design and implementation of the ZAMMSA Distribution
Schedule;
 Identifies, customizes and implements initiatives that are aimed at improving the
performance of the warehouse, CSC, and receiving operations;
 Evaluates and reviews the Agency’s logistics operations, business practices, updates
and develops process documentation and eliminate non-value adding activities;
 Drives and facilitates activities that improve coordination within the logistics
directorate and other directorates throughout the organization

3. Financial Resource Management
 Coordinates the development of the Directorate’s annual operating plans and budgets
and ensures that the Directorate operates within the confines of the approved budget.
 Ensures successful implementation of the annual operating plans and budgets;
 Oversees all the ZAMMSA’s logistics performance and innovations.

4. Leadership
 Provides strategic guidance on logistics to Ministry of Health, cooperating partners and
other stakeholders taking into account the desired changes on the ground for improved
customer service.
 Provides leadership in development and implementation of specific policies and
procedures for enhance effectiveness and efficiency
 Promotes and maintains a positive work climate and culture to motivate employees,
make the working environment exciting, minimize down time and maximize employee
productivity
 Reviews reported operational challenges, and facilitates the determination of
appropriate solutions rendering the Agency to be a learning organization.

5. Corporate Governance
 Promotes good Corporate Governance practices in the Directorate
 Initiates logistics and supply chain policies that are responsive to changes in the
environment
 Monitors and implements relevant policies and management decisions

6. Stakeholders and general public

 On delegation by Director General represents the Agency at some stakeholder forums

and in matters relating to ZAMMSA logistics.
 Interacts with GRZ, Cooperating partners and the public at large in a manner that
enhances good corporate image.

PERSONAL ATTRIBUTES:
 Innovative/creative
 Integrity
 A strategic thinker.
 A team player with self-drive

SKILLS REQUIRED:
 Knowledge of National Supply Chain Systems
 Conceptual / strategic thinking and leadership skills
 Excellent communication skills
 Analytical and problem-solving
 Good Computer Skills in MS Office word, excel, outlook and PowerPoint

MINIMUM QUALIFICATIONS AND EXPERIENCE
 Grade 12 Certificate
 Bachelor’s degree in Public health, Pharmacy, Laboratory Services, Supply Chain
Management or a related field
 Master’s Degree in Supply Chain Management will be an added advantage.
 Minimum 8 years’ experience at senior management level.

If you fit any of the above profiles, please submit your application and an updated CV with relevant
supporting documents, clearly indicating the position you are applying for in the subject line of your
application letter, not later than 9th December, 2022 to the address below.
Email: recruitment@zammsa.co.zm

The Director General
Zambia Medicines and Medical Supplies Agency
P.O. Box 30207
Plot 6446, Mukwa Road.
Lusaka

NB: Only shortlisted candidates will be contacted.