eTumba Operations Officer

WE’RE HIRING!
JOB TITLE:
eTumba Operations Officer

AB Bank Zambia is the market leader in providing financial services to Zambian micro, small and medium
enterprises. AB Bank is a member of the Access Holding network, headquartered in Berlin, Germany. We are a
digital champion in the financial industry through our own mobile wallet – eTumba. We are looking for a suitable
person to fill in the position of eTumba Operations Officer.

Among other responsibilities, you will be expected to:
• Develop, monitor and optimize eTumba operational processes and procedures to ensure efficiency in
addressing customer needs as well as internal controls.
• Support customer management, incl. onboarding, KYC upgrades, ensuring compliance, data consistency
and best-in-class user experience.
• Establish customer feedback channels, gather, compile and analyze user feedback to allow for continuous product development and process improvement.
• Provide information and trainings to contact center, branch staff, sales agents and other stakeholders.
• Conduct reconciliation activities on a daily basis.
• Coordinate and manage eTumba related projects.

Your Minimum Qualifications and Competencies should include:

• Bachelor’s Degree or equivalent
• Grade 12 certificate
• Minimum of 2 years Banking/Fintech experience
• Hands on experience in e-banking product development and implementation
• Passionate about delivering best-in-class customer experience
• Strong attention to details
• Ability to use data to derive insights

How to Apply:
If you are interested, please submit your cover letters and your CV by following the link
https://hr.abbank.co.zm/ by midnight on 18th December 2022. Only shortlisted candidates will be contacted.