Country Manager

GardaWorld Security Services

About the job
Position/Employment Type

Country Manager, Zambia / Full time permanent employee position

Organization/Reporting Line

GardaWorld Security Services Africa (SSA) / Managing Director, East Africa

Place Of Work/Travel

Lusaka, Zambia, with regular travel to the Company’s operational areas in Zambia, and with the possibility of visiting Management Offices in Nairobi, Dubai, London, Europe and North America.

Contact And Cooperation

Internally : All Zambian employees, Group wide teams in Nairobi, Dubai, London, North America

Externally: Clients, third party suppliers,authorities, governments, service providers

Job Summary

The Country Manager, Zambia will be responsible for GardaWorld’s Zambian business and provide leadership to the sales efforts across GardaWorld and senior level guidance and stakeholder management.

Key Responsibilities

Overall responsibility for managing and leading the GardaWorld Zambia business including:

Managing the financial performance (full P&L) and top-line growth of the Zambia business unit.
Developing and managing the client relationships with a focus on sales and organic growth.
Having ownership of specific strategic client relationships, strategic sales development and management of sales deliverables from the sales team including management of all sales staff.
Managing the development of the Company’s sales strategy and ensuring it links to the wider GardaWorld SS-MEA strategy.
Maintaining all current business, including meeting and exceeding budget for retention.
Serving as a collaborative member of the leadership team, challenging perceived wisdom, attracting and retaining talent, engaging with the strategic stakeholders, promoting the Company’s values, standards and providing guidance and direction to the Managing Director, East Africa on all operational issues.
Having overall responsibility for operational delivery of the Zambia business unit, ensuring all activities adhere to the business risk, resilience and continuity management processes.
Ensuring that the quality policy and business management system is understood, implemented, and maintained at all levels within the Zambia business unit.
Acting as the link between the Zambia Management Team and Group Management Team members.
Managing the relationships with key Government stakeholders and public sector specific bodies and competitors.


The Country Manager, Zambia is accountable to the Managing Director, East Africa, for the responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance review and supported through the monitoring of KPIs.


The Country Manager, Zambia is accountable to the Managing Director, East Africa, for their responsibilities stated in this job description. These responsibilities will be monitored and managed through the mid-year and annual performance reviews and supported through the monitoring of their KPIs.


Adhering to principles and values – Upholding ethics and values and demonstrating integrity and leading by example;
Organizing and Executing – Following procedures and policies and keeping to schedule (good time management);
Enterprising and Performing – accepting and tackling demanding goals with enthusiasm and works hard to put in longer hours when is necessary ;
Writing and reporting – writing clearly, succinctly and correctly ;
Adapting and Coping – Working productively under a high-pressure environment;
Relating and networking – building an effective network of contacts inside and outside the organization;
Leading and Deciding – Provides others with a clear direction, makes prompt, clear decisions which may involve tough choices or considered risks. Motives and empowers others.
Interacting and Presenting – Communicates and networks effectively (internally and externally). Successfully persuades and influence others. Related to others in a confident and relaxed manner.

Qualifications & Experience

10 years’ experience in operational leadership role
5 years’ experience running a P&L
5 years of experience in a similar industry at a senior commercial level
Degree level education (preferably within the security environment).
Experience leading and managing a large team of staff.
Proven experience in leading organizational change and driving transformational strategic initiatives.
Experience in developing and growing security technology products and services, mobile response, facilities management and large contracts would be an advantage.
Proven experience in growing large security business(es) in Africa.
Experience working in a large multinational environment with multiple reporting lines and coordinating remote teams.
Ability to produce complex SOPs/documentation in line with ISO and PSC1 requirements.
Sound working knowledge of IT (MS Office) and communications (tactical comms plus a base knowledge of IT infrastructure, servers etc.)

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