Guest Service Agent – Room Attendant

As Guest Service Agent – Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience while managing guest requests in a timely manner.

What will I be doing?

Responsibilities

Specifically, you will be responsible for performing the following tasks to the highest standards

As a Guest Service Agent – Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience. A Guest Service Agent – Room Attendant will also be required to manage guest requests.

Clean guest bedrooms and bathrooms

Vacuum rooms and corridors

Change and replenish bed linen, towels and guest amenities in line with company guidelines

Undertake regular deep cleaning tasks

Restock and maintain trolley on daily basis

Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so to create an uninterrupted or impaired stay for the Guest

Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition

Be environmentally aware

Dispose of waste accordingly

Manage guest requests in a timely and efficient manner

Comply with hotel security, fire regulations and all health and safety legislation

Carry out lost property procedures

Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

Skills

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow

A Guest Service Agent – Room Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members.

Positive attitude

Good communication skills

Committed to delivering high levels of customer service

Excellent grooming standards

Ability to work on their own or in teams

Flexible and reliable

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Hotel experience

Experience in a similar position

PLEASE NOTE: To apply to this job, you will be redirected to Hilton Garden Inn official website once you click APPLY button below. You will create an account (if you don’t have one) on their site and login to apply.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!