ICT Technician

ZCCM-IH PLC
JOB DESCRIPTION
JOB TITLE:ICT TECHNICIAN
JOB GRADE: ZH5
DEPARTMENT:ICT Directorate

JOB PURPOSE
• To provide technical support to all users and other IT department units through infrastructure installation and maintenance in accordance with ZCCM-IH group Standards and policies. In addition, ICT Technician will ensure that all Infrastructure related incidents/faults are prioritised for resolution in order to minimise downtime. This also includes appropriate escalation of issues through Communications & Infrastructure, Services Manager as necessary.

KEY RESULT AREAS PRINCIPAL ACCOUNTABILITIES (MAIN DUTIES)

Design, administration and Management of ICT Systems

Installation, support and maintenance of all ICT infrastructure, including but not limited to Computers (desktops, servers and laptops), Telecommunications (Voice and Data-WAN/LAN), channels/equipment, Printers Mobile devices, Access control, CCTV etc.

Perform daily system monitoring, verify the integrity and availability of all hardware, server resources, WAN/LAN services, Voice systems, Data Centres, Disaster Centre Management and other key processes.

Maintain accurate hardware and software inventory.

Manage database:
To manage and provide technical support; troubleshoot performance of computer hardware and peripheral support devices.

Conduct security checks on the ZCCM-IH Group ICT infrastructure in conjunction with Manager ICT and Network Administrator

Security System:
Ensure appropriate security control is maintained in the ICT department and all installed services in the organisation.

Ensure Endpoint application or other security related application is installed and up to date and liaise with Network/System Administrator to ensure that appropriate hardware/software are in place for distribution and management thereof.

Ensures IT security and integrity of the Company’s ICT application and data is maintained according to ZCCM-IH Group standards, policies and procedures.

Backup Measures:
Ensure capacity management, monitoring and replication of services is happening as per RTO.

Ensure appropriate and effective disaster recovery mechanisms for the production operations and related systems are in place.

Ensure that Disaster Recovery Plans are tested, and Disaster Recovery Plan document updated.

ICT Policy:
Ensure Adherence to policies and procedures by users in terms of access to external and internal system and services.

Create and maintain IT technology standards, documentation and procedures for the ZCCM-IH Group in line with the organisation standards.

Administration:
To research and make recommendations on software products and services for procurement; undertake feasibility studies for software and system products planned for purchase and provide suggestions based on findings.

Manage CAPEX and OPEX expenses within agreed budgets for hardware and OS

Any other duties as assigned by Supervisors in the ICT department.

REPORTING RELATIONSHIPS        Reports to:

(1) Network Administrator
(2) Other Jobs Reporting to (1) above.

ESSENTIAL/DESIRABLE QUALIFICATIONS/EXPERIENCE

Professional Qualification:
▪ Grade 12 Certificate with Five (5) “O” Levels.
▪ Job holder must have a Diploma in Information Technology or its equivalent.
▪ A Degree in Computer Science will be an added advantage
▪ Relevant certifications in networking and knowledge of servers will be an added advantage.
▪ In-depth knowledge of Microsoft Operating Systems, UNIX/LINUX, CISCO Products
▪ Relevant professional membership

Minimum Relevant Pre-Job Experience:

• 3 years’ experience in a similar position
• Good working knowledge of Computer Hardware, Software and Networks

Skill Specifications:

– Quick identification of problems and offering timely solutions in order to attain minimal downtime and inconveniences to users in the Organisation System related solutions
– Numerical skills
– Computer skills – Technical skills

Other Attributes (Personality Traits)
– Integrity
– Innovative and a self starter
– Collaborative

Applications together with copies of certificates and detailed curriculum vitae should reach the undersigned not later than Tuesday, 10th May 2022.

Chief Human Resource & Administration Officer
ZCCM Investments Holdings Plc
ZCCM IH Office Park, Alick Nkhata Road
P O Box 30040
LUSAKA

Alternatively, forward your application to jobs@zccm-ih.com.zm‌