Healthy Learners
POSITION: INFORMATION TECHNOLOGY ASSOCIATE (1) LUSAKA- FULL TIME
Purpose of Job:
The Information Technology (IT) Associate will be responsible for the management, installations and upgrades of Healthy Learners’ IT equipment and software. She/he will Institute protocols for the use of IT across the organization while acting as a link between end-users and higher-level support. Additionally, s/he will provide our staff with training on using hardware, software, and cloud-based services.
Key duties and responsibilities:
Manage and maintain the organization’s technological equipment, such as printers, copiers, computers, tablets, smartphones, servers, Wi-Fi equipment, and security systems. Manage IT inventory.
Set up and configure tablets, laptops, desktop computers, and peripherals.
Perform hardware and software upgrades to achieve optimum performance levels.
Monitor IT systems, network performance and perform routine security checks on the IT systems.
Provide technical support in the use of personal computer hardware, software, and specialized mainframe technology. Serve as a technical resource to other departments within the organization
Perform routine maintenance and inspection of network (LAN/WAN) and server systems.
Troubleshoot and repair network, hardware, and software components
Work with hardware vendors to resolve equipment failures/problems; Update software antivirus
Institute protocols for the use of IT across departments and projects.
Develop and test user documentation; create instructions for program installation sequences
Ensure data is adequately backed up throughout the organization.
Research and recommend system equipment upgrades and test programs.
Work with other administrative units to manage all software licensing.
Maintain, update or create systems and databases. Perform backups and restore lost data as needed.
Administer user accounts and ensure compliance with security levels and protocols.
Key Qualifications and skills and competences:
Bachelor’s degree in information technology, computer technology, or a similar field.
Minimum of five (5) years of demonstrated IT administrative experience
Active membership with the Computer Professions of Zambia
Certification (CompTIA Network+, CompTIA Security+, etc.) is added advantage
Must have a valid driver’s license
Strong organizational and management skills. Good communication skills.
Good analytical skills with the ability to make independent judgments and decisions
Expertise in IT tools and concepts, such as operating systems and internet protocol suites.
Solid knowledge of LAN/WAN configurations. Experience with database administration.
Expertise in configuring and managing windows, Apple iOS and Android devices.
Proficiency with database languages such as SQL.
Strong troubleshooting, analytical, and problem-solving skills.
Good interpersonal skills and the ability to work with technical and non-technical personnel.
Ability to work under pressure with good attention to detail. Action Oriented and innovative.
Working knowledge of administrative roles. Experience supervising others is an added advantage
Strong Computer skills a must especially MS Excel, solid proficiency in Google workspace, Adobe.
Passion for Healthy Learners mission and vision.
How to Apply: Send your detailed CV which includes three referees, qualification certificates and cover letter that states why you think you should be selected for this job, to The People and Culture Manager, Lusaka. Email careers@healthylearners.org
Closing date: 10th May, 2022.
To apply for this job email your details to careers@healthylearners.org