Manager – Information and Communication Technology

“Ensuring Quality in Higher Education”

The Higher Education Authority (HEA), a statutory body established under the Higher

Education Act, 2013, is mandated to regulate and monitor standards in Higher

Education Institutions (HEIs) to ensure quality services and contribute to the

enhancement of human capital and accelerated national development.

The Higher Education Authority is inviting applications from suitably qualified Zambians

to fill the following positions:

VACANCIES

No. Position No.

Required

1. Manager Information and Technology 1

APPLICATION GUIDELINES

1. Eligibility: Zambians who meet the minimum qualifications and experience for

the specific roles are encouraged to apply.

2. Requirements: Your application should include ZAQA validated qualifications,

an updated Curriculum Vitae (CV) and a cover letter clearly stating the

position applied for.

3. Submission: All applications should be addressed to the Director-General and

submitted via the following link https://tinyurl.com/heavacancies

4. Closing Date: All applications must be received no later than Friday, 26th June

2026 at 17:00 hours.

DETAILED JOB DESCRIPTIONS

1. MANAGER – INFORMATION & COMMUNICATION TECHNOLOGY

JOB PURPOSE

The ICT Manager will play a critical role in developing digital solutions, managing

technological infrastructure, and ensuring the smooth, secure, and environmentally

sustainable operation of ICT systems within the Authority. As the main in-house

developer, the job holder is responsible for creating digital platforms that transform

HEA into a digital, future-ready, and eco-efficient powerhouse.

The role involves designing ICT strategies, policies, and systems that align with the

Authority’s higher education objectives while actively minimizing the organization’s

carbon footprint through Green IT initiatives, paperless workflows, energy-efficient

computing, and responsible electronic waste (e-waste) management. The IT

Manager will oversee day-to-day IT operations, supervise the IT team, provide

technical support, and manage projects with a strict emphasis on data security,

system integration, regulatory compliance, and environmental sustainability.

PRINCIPAL ACCOUNTABILITIES

1. In-house development of Green IT solutions & platforms: In-house development

of all digital platforms and solutions to meet HEA’s strategic functions while

prioritizing Sustainable Software Engineering (SSE).

1. ICT Strategic & Sustainable Planning: Spearhead the development of the ICT

Strategy and eco-friendly IT projects for the Authority.

1. Green Policy & Programmes: Effectively manage the development and review

of ICT policies, standards, and security protocols, integrating green computing

directives.

1. Sustainable ICT Systems: Effectively align systems and hardware specifications

to ensure conformity to ICT policy, data security, and green procurement

standards.

1. Paperless Business Solutions: Manage the effective provision of information

technology business solutions to improve service delivery and eradicate paper

waste.

1. Maintenance & E-Waste Lifecycle Management: Effectively manage hardware

and software installations, upgrades, and eco-friendly lifecycle maintenance.

1. Cyber Security & Data Center Efficiency: Effectively manage cyber security

and data storage infrastructure to prevent data theft while optimizing energy

use.

1. Technical Support, Training & Green Culture: Coordinate capacity building for

end-users on hardware, software, and digital-first behavioral practices.

1. Business Continuity & Cloud Resilience: Effectively set and maintain resilient

backups, disaster recovery, and business continuity plans using sustainable

cloud frameworks.

1. Website & Digital Platform Management: Effectively manage accessible,

lightweight, and low-carbon digital platform infrastructures.

1. Network & Virtual Infrastructure: Effectively manage network infrastructure,

maximizing virtualization to reduce hardware dependencies.

1. Eco-conscious Vendor Management: Manage vendor relationships and thirdparty application providers to ensure sustainable service delivery.
2. Sustainable Budgeting: Timely manage the preparation of the Section budget,

accounting for total cost of ownership (TCO) and eco-efficiencies.

1. Sustainability Reporting: Develop work plans, progress reports, and monitor

Section output under the Annual Performance Appraisal System (APAS).

1. General & Performance Management: Effectively manage team personnel

and operational resources to attain eco-efficient department objectives.

MINIMUM REQUIREMENTS

Academic & Professional Qualifications

1. a) Full Form V/Grade 12 Certificate or equivalent.
2. b) Bachelor’s degree in Software Development, Computer Science,

Information Technology, or equivalent.

1. c) Master’s degree in Information Technology, Sustainable Technology, or

equivalent (added advantage).

1. d) Certifications or proven training in Green Computing, Sustainable IT, or

IT Asset Management (ITAM) will be highly valued.

Experience

1. a) Six (6) years of relevant IT development/management experience, two

(2) of which must be at a middle management level.

1. b) Demonstrated experience in driving digital transformation or

automated workflows.

1. c) Practicing member of the Information Communication and Technology

Association of Zambia (ICTAZ).

Required Competencies

1. a) Leadership & Supervisory skills
2. b) Advanced Programming & Full-stack development skills
3. c) Green Cloud Computing & Systems Optimization architectures
4. d) Analytical & Research skills
5. e) Interpersonal skills, Tact, and Diplomacy
6. f) High level of Integrity

APPLICATION GUIDELINES

1. Eligibility: Zambians who meet the minimum qualifications and experience for the specific roles are encouraged to apply.
2. Requirements: Interested candidates must submit a comprehensive cover letter (clearly stating the position applied for), an updated Curriculum Vitae (CV), and copies of ZAQA-validated qualifications.
3. Submission: All applications must be addressed to the Director-General and submitted electronically via the following portal: https://tinyurl.com/heavacancies.
4. Closing Date: All applications must be received no later than Friday, 26th June, 2026, at 17:00 hours. Late submissions will not be considered.

Note: The Higher Education Authority is an equal opportunity employer and does not request for payments for job openings. Any such activities should be considered fraudulent and reported immediately.

ONLY SUCCESSFUL CANDIDATES WILL BE CONTACTED