Right to Care Zambia (RTCZ)
C A R E E R O P P O R T U N I T Y
A B O U T U S
Right to Care Zambia (RTCZ) has been at the forefront of public health innovation since our incorporation in 2016, providing highimpact Technical Assistance and Direct Service Delivery in partnership with the Ministry of Health. Headquartered in Lusaka, we
currently operate across four provinces i.e., Lusaka, Luapula, Muchinga, and Northern, bringing quality healthcare closer to
communities.
Guided by our 2023-2027 strategic plan, we are committed to strengthening health systems and improving lives through
comprehensive HIV/AIDS prevention, care, and treatment, maternal and child health, and rapid epidemic response. Our integrated
approach also includes malaria and TB control, public health research, Social Behaviour Change, pharmaceutical supply chain
management, and addressing non-communicable diseases. As we continue to grow, we remain dedicated to excellence, collaboration,
and sustainable impact in every community we serve.
A B O U T T H E P O S I T I O N
Request to Hire No.: RTCZ26 – 023 Date advertised: 22 October 2026
Closing date: 26 October 2026 Position: Operations Manager
Location: Lusaka Office No. of Vacancies: 01
Contract duration: TBA Contract type: Fixed Term
Job grade: TBA Reporting to: Head of Procurement Operations
Contact email: Vacancy19@righttocare.org
Contact Person: Vacancy19
Q U A L I F I C A T I O N S A N D E X P E R I E N C E
Minimum Required Qualifications and Experience:
▪ Bachelor’s degree in Logistics, Transport Management, Business Administration, Operations Management, Public
Administration or a related field
▪ At least 5 years’ combined progressive experience managing Operations for multi-site entities and staff including
administration, fleet & logistics management, insurance claims, accident/incident response, vendor performance,
asset tracking, inventory controls, contract life cycle and audit-read operational documentation, preferably in a
donor-funded, NGO, health-sector or multi-site environment.
▪ Paid up member of the Zambia Chartered Institute of Logistics & Transport (ZCILT)
▪ Valid Class C1 or higher driver’s license.
Desirable Qualifications and Experience:
▪ Master’s degree in operations management, Transport and Logistics, Business Administration, Public Administration
or a related discipline.
▪ 5+ years’ experience in Operations management, or Administration management which includes Transport &
Logistics Management,
▪ Demonstrated experience in office & facilities management, operations risk management and drafting standard
operating procedures
▪ Certificate of Professional Competence (CPC) – Zambia Chartered Institute of Logistics and Transport or any other
affiliated body.
▪ Valid Class C1 or higher driver’s license.
T E C H N I C A L A N D B E H A V I O U R A L C O M P E T E N C I E S
▪ Problem-Solving Skills
▪ Business Savvy
▪ Service Minded
▪ Good Communication Skills
▪ Planning and Organization
▪ Influencing Skills
▪ Initiative
▪ Resourcefulness
K E Y P E R F O R M A N C E A R E A S
Governance, Compliance, Risk and Team Leadership
▪ Provide leadership to subordinates and oversight of all operational functions across RTCZ locations.
▪ Ensure compliance with RTCZ policies, Operations Manual, donor requirements, statutory obligations, and
internal controls.
▪ Lead operational risk management, audit readiness, policy implementation and continuous improvement
initiatives.
▪ Supervise, coach and develop Operations personnel and promote consistent standards across all locations.
▪ Ensure timely escalation and resolution of operational risks, control weaknesses and compliance issues.
Administration & Operations Support
▪ Provide oversight of office administration, facilities management and operational support services across
RTCZ locations.
▪ Ensure offices, facilities, equipment, utilities and security systems remain safe, functional and compliant.
▪ Lead workplace health, safety, environmental and emergency preparedness programmes.
▪ Oversee facilities maintenance, office infrastructure management and service provider performance.
▪ Establish and maintain administrative standards, SOPs, templates, and operational service controls.
Fleet, Transport Safety and Mobility Management
▪ Provide operational oversight of RTCZ fleet operations to ensure safe, reliable, compliant and cost-effective
transport services.
▪ Ensure effective fleet planning, allocation, utilization, maintenance, replacement planning and lifecycle
management.
▪ Oversee road safety, driver management, vehicle tracking, fleet compliance and accident prevention
programmes.
▪ Ensure timely management of vehicle incidents, insurance matters, fleet recovery and corrective actions.
▪ Monitor fleet performance, operational efficiency, vendor performance and transport-related risks and
recommend improvement initiatives.
Travel, Logistics and Operational Planning
▪ Lead organizational travel, logistics and transport planning in support of programme and operational
activities.
▪ Ensure travel and logistics activities comply with approved plans, budgets, funder requirements and service
standards.
▪ Oversee travel coordination, accommodation management, transport scheduling and logistics support
services.
▪ Promote efficient resource utilization, route optimization, travel accountability and cost control.
▪ Support implementation and improvement of automated travel and logistics management systems.
Inventory, Asset, and Insurance Management
▪ Ensure effective stewardship, accountability, and lifecycle management of RTCZ inventory and operational
assets.
▪ Oversee inventory planning, stock control, operational asset tracking and accountability processes.
▪ Ensure assets and inventory are properly safeguarded, maintained, utilized and disposed of in accordance
with organizational requirements.
▪ Lead insurance planning, policy administration, claims management and insurance compliance activities.
▪ Monitor asset, inventory and insurance risks and implement appropriate mitigation measures.
Contract and Service Provider Management
▪ Oversee operational contracts, leases, SLAs and service-provider relationships to ensure value for money
and uninterrupted service delivery.
▪ Monitor contract performance, compliance, renewals, variations and service standards.
▪ Support operational procurement planning, specification development and requisition review processes.
▪ Maintain effective contract management systems, records and reporting mechanisms.
▪ Promote supplier accountability, risk mitigation and continuous service improvement.
Cost Control, Reporting and Operational Analytics
▪ Lead operational budgeting, expenditure monitoring, cost-control initiatives, and resource optimization
efforts.
▪ Oversee fuel management, operational reconciliations, utilization reviews and financial accountability
controls.
▪ Ensure accurate and timely operational reporting, dashboards, management information and month-end
reporting requirements.
▪ Analyze operational performance, compliance, utilization, cost and risk trends to support management
decision-making.
▪ Identify and implement operational efficiency, automation and continuous improvement opportunities.
A P P L I C A T I O N P R O C E E D U R E
▪ Applications in the form of a cover letter and CV must be submitted to Vacancy19@righttocare.org NOT later than
26 October 2026.
▪ References to be clearly disclosed
▪ Only candidates who meet the minimum required qualifications and experience must apply are Only shortlisted
candidates will be contacted.
D I S C L A I M E R
By applying for the above-mentioned position, you consent to Right to Care to conduct qualification, ID, criminal and
reference checks(internal and external) which forms part of the Company’srecruitment policy and procedure. Should you
not receive a response to your application from Right to Care within one month of this advert being placed, kindly
consider your application as being unsuccessful.
Only applicants meeting the strict criteria outlined above will be contacted as part of th