Receptionist

RECEPTIONIST

Reporting to the Personal Assistant to the Executive Director

Job purpose

To receive visitors and direct them to the appropriate office as well as handle incoming and outgoing telephone calls in accordance with stipulated guidelines and etiquette. Deliver excellent customer service being the first point of contact for all interactions.

Main Duties

• Accept deliveries, mails, invoices organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner.
• Manage safety and security of property and documents in the reception area, and ensure there is no congestion at the reception
• Manage calls by routing them to the proper extensions or taking messages and delivering them
• Ensure internal telephone directory is maintained, and updated regularly
• Maintain the reception area, keeping it clean and free of clutter.
• Handle filing and data entry as requested
• Requisition and maintenance of adequate inventory of office supplies
• Ensure quick escalation of any system outages impacting operations & ensure follow up till resolution.
• Maintain register of all customer complaints, requests and queries handled (submit Issues tracker monthly)
• Any other duties that may be assigned

Qualifications and Skills

• Grade 12 Certificate or its equivalent with five (5) Credits, or better including English.
• Strong administration skills
• Ability to communicate at all levels
• Computer literate
• Proactive, punctual and reliable
• Maintain the highest level of confidentiality and integrity
• Ability to deal with people daily and is tolerant of discourteous people, polite but assertive

Applications accompanied by photocopies of academic and professional qualifications with a detailed Curriculum Vitae (CV) giving at least three (3) traceable references should be sent to;

The Executive Director Zambia Institute of Mass Communications Educational Trust Plot 3529 Government Road P.O Box 50386 RW Lusaka.

Closing date: 11th April 2022