Relationship Manager – FMCG/Manufacturing

United Bank for Africa (UBA)

Africa’s Global Bank

Relationship Manager – FMCG/Manufacturing

Functionally reports to: Sector Head – FMCG/Manufacturing Administratively reports to: Head Corporate Banking Location: Lusaka

Job objective(s)

• Build and maintain strategic relationships with new and existing clients in the FCMG and Manufacturing sectors, with the aim of promoting and selling the Bank’s products and services tailored to corporate institutions in these industries.

Duties & Responsbilities

• Maximize account profitability by cross-selling relevant banking products and services to FMCG/Manufacturing clients.
• Drive collections in customer accounts to support FX, trade finance, and other business opportunities.
• Identify and develop banking relationships with major FMCG companies and Manufacturing corporations.
• Ensure proper documentation throughout the credit application and availment process.
• Source and monitor customer tenured investments and facilities specific to the FMCG/Manufacturing sector.

• Respond promptly and satisfactorily to client requests and complaints.

• Prepare weekly and monthly performance reports for management.

• Monitor customer accounts regularly to ensure compliance and profitability.
• Reconcile transactions on customer accounts where necessary. Assist with processing letters of credit, trade finance, and invisible transactions for sector clients.
• Initiate and carry out recovery actions on non-performing credit facilities.
• Maintain a comprehensive database of operational records, including existing and prospective FMCG/Manufacturing clients.

• Perform other duties as assigned by the Sector Head FMCG / Manufacturing

Key Performance Indicators

• Percentage of FMCG/Manufacturing sector accounts controlled by UBA in the country.

• Timeliness in delivering revenue generation reports. • Number of new corporate accounts opened in the sector.
• Timeliness and effectiveness in completing assigned tasks.
• Effectiveness in establishing new relationships within the FMCG/Manufacturing industries.
• Achievement of assigned targets versus actual performance.

Minimum Education Qualifications

• First degree in a business-related field from a recognized university with at least a Credit or better.
• Grade Twelve Certificate with at least five (05) Credits or better, including Mathematics and English.
• ZAQA verified certificates.

Experience

• Minimum of 3 years in Relationship Management/ Marketing experience, preferably with exposure to the FMCG/Manufacturing sector.
• Credit experience required.

Key Competency List: Knowledge

• Internal processes and policies of the bank.
• Strong understanding of the FMCG/Manufacturing industries.

• Good knowledge of the financial services sector.
• Bank products and services relevant to corporate clients..

Skills/Competencies

• Interpersonal skills.

• Advisory skills.

• Strategic thinking.

• Relationship management.
• Negotiation and analytical skills.
• Product development
• Leadership skills.

• Selling and marketing skills.

To Apply

careers.zambia@ubagroup.com

United Bank for Africa is an equal opportunity employer. Interested candidates that meet the above job requirements should send their application in a single document comprising of detailed Curriculum Vitae, Grade Twele (G12) Certificate and Degree and other copies of professional qualifications qualifications (ZAQA verified) to: careers.zambia@ubagroup.com by 9th May, 2026