Royal Livingstone Victoria Falls Zambia Hotel
Guest Relations Officer
Contract
Livingstone, Zambia
Closes: March 22, 2023
Royal Livingstone Victoria Falls Zambia Hotel by Anantara
COMPANY DESCRIPTION
Exotic, luxurious and indigenous. Anantara’s unique destinations cater for everything from a relaxing city break to an extravagant once in a lifetime journey. Exciting opportunities bring Anantara’s heart-felt hospitality and sense of discovery to destinations across Asia and the Middle East.
JOB DESCRIPTION
As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining to guest satisfaction are met, and that follow up is completed in a timely manner. You will be proactive and innovative suggesting alternatives that meet guest needs, ensuring their delight with their experience.
QUALIFICATIONS
College Certificate in hotel management or related field
Previous experience in Front Office or Guest Services
Excellent communication skills
Experience with Front Office Systems
Proficient in English, both written and spoken
ADDITIONAL INFORMATION
Full grade twelve school certificate
Closing date: 22nd March 2023
Nine months contract
To apply for this job please visit jobs.smartrecruiters.com
To apply for this job please visit jobs.smartrecruiters.com.