Sales Outbound Agent

Lupiya Financial Services Limited 

Unit 1, Counting House, Thabo Mbeki Road, Lusaka, Zambia 

WE ARE HIRING 

SALES OUTBOUND AGENT 

Sales  ·  Lusaka  ·  Full-time (shift work) 

About Lupiya 

Lupiya Financial Services Limited is a financial institution headquartered in Lusaka, delivering accessible lending and financial services across Zambia. We are seeking a Sales Outbound Agent to join our Sales team. 

Role Purpose 

Reporting to the Contact Centre Supervisor, the Sales Outbound Agent proactively contacts prospective and existing customers by telephone, email and other channels to generate leads, promote Lupiya’s products and convert prospects into customers. The role is expected to meet sales targets, maintain accurate records of customer interactions, and represent the Company professionally while adhering to Company policies, compliance requirements and quality standards. 

Key Responsibilities 

Outbound Sales and Lead Conversion 

• Make outbound calls to prospective and existing customers to promote Lupiya’s products and services. 

• Identify customer needs and recommend suitable loan or financial products, explaining features, rates and terms clearly. 

• Follow up on leads generated from marketing campaigns, referrals, walk-ins and digital channels, and convert them into sales. 

• Meet or exceed daily, weekly and monthly sales targets and key performance indicators, including call volume, conversion rate and revenue generated. 

Customer Advice and Application Support 

• Guide customers through the application process and coordinate with the Credit and Products teams to progress applications. 

• Handle customer objections, questions and concerns professionally, escalating complex issues where necessary. 

• Build and maintain strong customer relationships that encourage repeat business and referrals. 

Records, Reporting and Compliance 

• Accurately capture and update customer information, call outcomes and sales activity in the CRM or database. 

• Prepare and submit regular sales activity and performance reports to the supervisor or manager. 

• Adhere to Company policies and procedures on sales practices, data privacy and regulatory compliance. 

Collaboration and Development 

• Collaborate with the Sales, Credit and Customer Experience teams to ensure a smooth customer journey. 

• Maintain up-to-date knowledge of Lupiya’s product offerings, pricing and promotions. 

• Participate in sales training, coaching sessions and team meetings to improve performance and product knowledge. 

• Carry out any additional tasks and responsibilities assigned by the supervisor or manager from time to time. 

Key Stakeholder Relationships 

• Internal: Contact Centre Supervisor and Sales team; Credit; Customer Experience; Products; Finance; Payments; Legal; Marketing; and Information Technology. 

• External: Prospective and existing customers across all contact channels. 

Competencies and Skills 

• Excellent verbal and written communication skills, with strong persuasion and negotiation ability. 

• Strong sales orientation, with a results-driven, target-focused mindset. 

• Confident telephone manner and the ability to handle high call volumes in a fast-paced environment. 

• Proficiency in using computer systems, including CRM software and data entry. 

• Good time management and organisational skills. 

• Ability to work well both independently and as part of a team. 

• Resilience and the ability to handle rejection professionally. 

Qualifications and Requirements 

• Diploma or degree in Sales, Marketing, Business or a related field. 

• Willingness and availability to work shifts, including night shifts, weekends and public holidays. 

• Previous experience in outbound sales, telesales or call centre sales is an added advantage. 

• Knowledge of financial services, lending or credit products, and the ability to communicate in at least two to three local languages, will be an added advantage. 

How to Apply 

Send your CV and a brief cover letter, quoting “Sales Outbound Agent” in the subject line, to careers@lupiya.com by 10th October 2026. 

Only shortlisted candidates will be contacted. Lupiya Financial Services Limited is an equal opportunity employer; all qualified applicants will be considered on merit.