Hotel Front Desk Agent

  • Full Time
  • Kitwe

Sherbourne Hotels

Hotel Front Desk Agent
Kitwe, Zambia

Sherbourne Hotels
Job Description
Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.
Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.
Full Grade 12 certificate
General Hospitality Diploma or equivalent
Two Years work experience
Fluent in English
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