Us Embassy Zambia
Incumbent is responsible for all areas of nonimmigrant visa (NIV) intake and processing and must have an in-depth understanding of complex visa law and policy in order to prepare cases for officer adjudication. The NIV Consular Assistant must also be able to function independently in complex immigrant visa and American Citizen Services functions and is the Locally Employed (LE) Staff unit lead for anti-fraud efforts The incumbent is at times called upon to serve as backup cashier and must adhere to a high standard of customer service in responding to public inquiries. Position is directly supervised by the Consular Chief.
Qualifications and Evaluations
Requirements:
EXPERIENCE: Two years of previous clerical office experience is required.
JOB KNOWLEDGE: Knowledge of USG laws, regulations and procedures, local laws and customs and general office experience is required.
Education Requirements:
Successful completion of senior secondary school and at least two years of university-level study is required.
Evaluations:
LANGUAGE: (Fluent) speaking/reading/writing of English is required. good working knowledge speaking of Nyanja is required.
SKILLS AND ABILITIES Incumbent must be able to type 40-50 wpm with minimal errors and must have extensive computer skills. Furthermore, the job holder should be able to interact effectively with the public, communicate clearly and professionally and work in a relatively stressful environment without compromising work quality. Ability to use MS Office Suites and Consular Consolidated Database/applications (web platform, NIV system, IVO system, ACS system, ACRS for cashiering).
EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.
Qualifications:
All applicants under consideration will be required to pass medical and security certifications.
Benefits and Other Info
Benefits:
Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Lusaka may receive a compensation package that may include health, separation, and other benefits.
For EFMs, benefits should be discussed with the Human Resources Office.
The pay plan is assigned at the time of the conditional offer letter by the HR Office.
Other Information:
For the current COVID-19 Requirements please visit the following link.
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.
HIRING PREFERENCE ORDER:
1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights *
To apply for this job please visit erajobs.state.gov.