𝐅𝐨𝐥𝐥𝐨𝐰-U𝐩 𝐀𝐠𝐞𝐧𝐭

𝐑𝐨𝐥𝐞 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧

We are currently looking for motivated and results driven individuals to join our team in the Follow Up Department:

Ensure outbound orders are accurately picked, packed, and labelled for dispatch.

Schedule and coordinate outbound orders with riders and the regional follow-up team.

Maintain accurate records of all outbound orders.

Liaise with customers and agents to provide updates on order status

Address and resolve outbound issues related to order discrepancies, delays, or damages

Provide regular reports on delivery activities and performance metrics to management.

Address customer inquiries and concerns regarding outbound orders

Training agents on outbound delivery procedures and the use of warehouse equipment.

𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬

Minimum Degree in Business or any related field is required

Minimum of 1.5 years of relevant experience in a call center or tele sales role.

Excellent communication and interpersonal skills, with the ability to engage customers professionally.

Strong knowledge of customer service best practices and call handling procedures.

Proven ability to achieve set sales and call targets while maintaining high-quality service.

Strong problem solving, organizational, and multitasking skills

Experience in the courier, logistics, or related industry is an added advantage