ATM Support Analyst

  • Full Time
  • Lusaka

ABSA Bank Zambia

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Job Summary

To Manage the installation, maintenance and monitoring of all Automate Teller Machines (ATMs) an integral and reliable component of business process within country. Drive convergence of technologies, ensure delivery of technology projects associated with ATMs and liaise and negotiate with internal customers and technology vendors.

Job Description

Accountability:  Service (ATMs) Availability

The prime responsibility is for maintaining the availability and reliability of ATMs to ensure that IT can effectively meet service targets in accordance with planned business objectives.

Key Activities

Provide a range of application availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis

Successfully facilitate delivery of changes to reports needed by the business and ensure that reports and their dependencies are made available for the business.

Provide holistic support of ATM availability to Business Users

Take actions to achieve reductions in frequency and duration of incidents that impact ATM availability

Ensure shortfalls in ATM availability are recognized and appropriate corrective actions are identified and progressed

Take action on agreed appropriate actions with Line Management to maintain or improve ATM availability levels

Initiate and coordinate actions required to maintain or improve availability of ATMs

Act as a coordination point for changes to ATMs when needed

Maintain an awareness of technology advancements and best practices that support ATM availability

Accountability:  Test Management

Responsibility is to ensure that proper testing occurs for all ATM changes released into the production environments as assigned to you by Line Management

Key Activities

Work closely with Release Analysts
Review releases and assign appropriate release testing tasks

Compile and review the Testing

Deliverables
Conduct installation procedure tests

Participate in functional, performance, and integration testing results

Coordinate user acceptance testing

Coordinate back out testing

Conduct supporting documentation review

Compile test results

Conduct release test review

Coordinate post release testing

Validate and communicate results of testing activities

Accountability: Risk Management

Build relationship with country IT Risk and Governance team and provide support wherever required.

Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.

Accountability: People Management

Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.

By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader. Responsible for ensuring own plan is completed within agreed timescales.

Undertake all necessary training in order to perform the role to the required standards, including gaining accreditation where appropriate.

Education

Further Education and Training Certificate (FETC): Physical, Mathematical, Computer and Life Sciences (Required)

Deadline: 10/02/2023

To apply for this job please visit absa.wd3.myworkdayjobs.com.

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