ABSA Bank Zambia
Bring your possibility to life! Define your career with us
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
The Primary responsibility of the job is to:
• To monitor country cash level and limits and monitor ATM uptime
• Deputise for the ATM Team Leader
• Take up additional duties including any other duties that may be provided by the line Manager
• Reconcile and resolve cash send and NFS queries
• Monitor and ensure all service are working on the ATMs
• Management of external vendor and processing of payments
Job Description
People Management 40%
Ensure that Team members receive coaching and feedback in order to archive their maximum potential
Ensure that team members own and manage customer queries and complaints by taking ownership and adhering to SLAs
Motivate staff and ensure they are recognized through the absa recognition schemes
Create an empowering environment for Team members, encouraging ownership and initiative.
Conduct snap checks and /or assist colleagues engaged in snap checks.
Agree targets and take accountability for the overall achievement of performance objectives for the team in terms of
Business Management 40%
-Customer experience
-cost performance
-Risk and rigour amazement
Budget accountability in costs such as overtime ,telephones etc
Brand ,product and business proposition :
-Manage SLA between the Bank and other 3rd party vendors
-develop and implement best practice procedures that ensure the attainment of absa ATM uptime target on a 5 week rolling average of 95%
Risk Management 15%
Ensure that cash environment and assets are secured
Ensure that all relevant regulatory requirements are met
Remediate audit findings and risk events
Attend various meetings
Ensure ATM sites are secured as per stipulated standards
Ensure that all revenue is collected
Maintain effective managements information
TCF Embedding 5%
Ensure TCF principles are adhered to by the Team at all times
Risk and Control
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, absa Operational Risk Framework and internal absa Policies and Standards.
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
Deadline: 08/02/2023
To apply for this job please visit absa.wd3.myworkdayjobs.com.