Order Desk Administrator

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values – Caring, Committed & Courageous. We foster your talent, with us you shine.

1. Sales Order Management

• Receive, process, and track customer orders.
• Ensure orders are accurately entered into the sales system.
• Coordinate with logistics and warehouse teams to ensure timely deliveries.
• Monitor order status and resolve order-related issues.

2. Customer Support and Communication

• Act as a point of contact for customer inquiries.
• Provide customers with quotations, product information, and order updates.
• Maintain strong customer relationships through prompt communication.
• Handle customer complaints and escalate where necessary.

3. Sales Documentation

• Prepare quotations, sales contracts, and purchase orders.
• Maintain accurate sales records and customer files.
• Ensure all sales documentation complies with company policies.

4. Reporting and Data Management

• Generate daily, weekly, and monthly sales reports.
• Track sales performance against targets.
• Maintain customer databases and CRM systems.
• Analyze sales data and provide insights to management.

5. Coordination and Internal Support

• Coordinate between sales, finance, operations, and logistics departments.
• Follow up on outstanding payments with customers in conjunction with finance.
• Schedule meetings, customer visits, and sales presentations.
• Support the sales team with administrative requirements.

6. Inventory and Delivery Coordination

• Monitor stock availability and communicate shortages to the sales team.
• Coordinate product deliveries and customer collections.
• Liaise with supply chain personnel to ensure product availability.

7. Financial Administration

• Assist with invoicing and credit note processing.
• Verify pricing, discounts, and customer account details.
• Support debt collection efforts by tracking overdue accounts

Come and share your courage to shine with us!

Visit our career website for more information.