Receptionist And Customer Service

Zambia Receptionist and Customer Service
The Receptionist is operating from the Front Office and is the first contact with clients/customers. The person is responsible for maintaining and building the image of TU. The person is responsible maintaining a friendly clean environment and for promoting good relationship with customers consistent with TU objectives. The person is responsible for planning, controlling and attending to Individuals/Corporates calling or visiting the offices and for attending to the customers in a professional manner, referring customers to the relevant staff for attendance.
The Customer Care Officer (Front Office) will collaborate closely with the Bookkeeper and Customer Care Executives

What You’ll Bring:

Working under pressure

Excellent communication skills

Report writing – Excel and working with various systems

Tertiary diploma

Impact You’ll Make:

Responsibilities:

Maintaining and ensuring the reception environment is in good state and appearance at all times.

Receiving visitors and attending to visitors – referring them to the appropriate departments. WFH (Receiving calls, maintaining register and referring calls to appropriate departments/or staff working on case)

Maintaining a register of all visitors – in and out and in the format approved.

Assisting visitors to complete TU questionnaire for credit report requests and advising on the required attachments and submitting to processing staff.

Assisting with interpreting credit report information to customers requiring assistance and advising on the dispute procedure if necessary.

Issuing receipts for CR payments or TU certificates

Allocating tickets

Reporting

Receiving mail and maintaining a register for in- coming and out -going mail.

Make bookings for staff travel and or for presentations

Ensuring that mineral water is available for visitors and staff.  Ensuring that the mineral water dispenser is working and is switched off at end of day every day.

Ensuring COVID measures are in place at front office