Senior Business Analyst

SENIOR BUSINESS ANALYST – ZRA05 (1 POSITION) (1 Position(s))
Job Description
Reporting directly to the Manager – Business Analysis, you will be responsible for bridging the gap between the development team and the business users by helping in evaluating business processes, analysing business requirements from users, uncovering areas for improvement, and developing and implementing solutions.

This role will work on a number of projects and initiatives with various divisions’ end users within the authority by performing unit tests arising from work done by the development team as well as assisting the project teams in conducting User Acceptance and Testing of the implemented solutions.
Responsibility:
MAIN DUTIES/ACCOUNTABILITIES

Assisting in streamlining and successfully implementing functional solutions according to user specifications;
Working closely with the end users in crafting requirements that do not restrain the ability of designers or developers to innovate;
Working with business teams to ensure that practical solutions are appropriately tested in line with the user requirements;
Supporting the implementation of solutions from conception till initiation by providing information, managing stakeholders and engaging in all the key business analysis tasks that need to be completed to implement the solution;
Performing mapping of processes, offices and roles for various projects;
Closely working with the research and innovation team to identify and recommend enhancements and new requirements to various systems within the authority;
Be an agent of change for the successful implementation of system enhancements as well as new systems;
Gathering critical information from meetings with various stakeholders and producing useful reports for possible implementation;
Assisting the end users in gathering and interpretation of user requirements;
Ensuring that proposed test solutions cover all aspects of delivered business specification
Assisting with user acceptance testing;
Prioritising initiatives based on business needs and requirements;
Serving as a liaison between various stakeholders and end users;
Practicing and implementing risk management in area of operation;
Participating in document reviews highlighting successes, short falls and remedial action;
Identifying training needs; and
Provide desk training.

MINIMUM REQUIREMENTS

Grade twelve (12) Certificate or General Certificate of Education equivalent;
University Degree with a bias in Business Administration, Accountancy, Project Management, Information Systems, Economics, ACCA, CIMA, and other relevant professional and academic qualifications;
Minimum of three (3) years post-qualifying relevant work experience; and
Postgraduate qualification in Business Analysis is an added advantage.

OTHER SKILLS AND ATTRIBUTES
Good interpersonal and presentation skills;
Good oral and written communication skills;
Analytical Skills;
Coaching and Influencing skills;
Personal organization skill;
Strong results-oriented way of working, customer-centric way of thinking;
Implementation of digital or innovative projects in startups and corporate; and
Knowledge with various methods of research, innovation and design processes (e.g. interviews, case studies, user-centered design, co-creation, agile innovation.

Kindly send applications as one (1) pdf document using email; careers@zra.org.zm or send hard copies to the following address by Monday 10th October, 2022;

The Director- Human Resource
Zambia Revenue Authority
Human Resource Department
P.O. Box 35710
LUSAKA

Kindly note that Zambia Revenue Authority does not solicit for fees at any stage of the recruitment process, any such attempts should be treated as potentially fraudulent and reported immediately
Experience :
3.0 Year(s)
Job Opening date : 27-Sep-2022
Job closing date : 10-Oct-2022