NAPSA
NATIONAL PENSION SCHEME AUTHORITY
EMPLOYMENT OPPORTUNITY
The National Pension Scheme Authority (NAPSA) wishes to fill the positions indicated below.
Interested applicants who meet the required competences are encouraged to apply.
The successful candidates will be expected to have demonstrable competencies relevant to the respective job.
11.0 Customer Services Clerk – NPS 06 (Permanent and Pensionable): (05
Positions)
11.1 Job Purpose
The position provides customer service services at the station to ensure
clients are promptly attended to in line with the NAPSA policies and
procedures, as well as in compliance with the customer service
standards.
11.2 Key responsibilities
a) Issue claim forms to clients and assist clients fill the forms in a timely
manner and correctly to ensure the claims are processed with
efficiency.
b) Receive claim forms filled by clients, check their completeness to
ensure the processing of the claims is done with efficiency.
c) Assist keep records used in the processing of benefits and
contributions to ensure the records are only accessible to authorised
persons, are complete and easily accessible when required.
d) Receive and issue contribution forms to assist in the administration
of member contributions in line with the NAPSA policies and
procedures.
e) Vet the claim forms received to ensure the forms are dully filled, and
the information genuine to enhance integrity in the claim payment
process.
f) Attend to queries raised by clients to ensure high customer
satisfaction though fast service.
g) Prepare reports as requested to assist in the administration of
member funds.
h) Log the claims received in to enhance records keeping and ease in
access of information in the administration of benefits.
i) Issue member statements and social security cards to walk in clients.
11.3 Qualifications and Experience
• Grade 12 with five (5) “O” Levels with credit or better inclusive of
Mathematics and English Language.
• Diploma in Marketing or equivalent.
• Not less than one (1) years’ Pension or Insurance experience in a
similar position in an organisation with a similar size of operations.
TO APPLY
Your application letter should be accompanied by CV and copies of relevant
certificates and should also specify your contact address and telephone numbers(s).
Application letters should be addressed to:
Acting Director Human Resources and Administration
National Pension Scheme Authority
Levy Business Park
Church Road
P.O. Box 51275
LUSAKA
The closing date for receipt of applications is Thursday, 3rd November 2022.
PLEASE NOTE THAT:
ANY FORM OF LOBBYING WILL LEAD TO AUTOMATIC DISQUALIFICATION OF
THE CANDIDATE AND ONLY APPLICANTS WHO MEET THE SPECIFICATIONS
INDICATED ABOVE WILL BE ACKNOWLEDGED.
BE SMART, SECURE YOUR FUTURE